At Mountain Warehouse we’ve been offering unbeatable value for money and outstanding quality since we opened our first store in 1997.

Mountain Warehouse is proud to employ over 3500 colleagues across the globe. We offer opportunities across our Head Offices in London and Coventry, our stores around the globe, including Europe, the United States, Canada and New Zealand and a remote working Customer Care team. We ship to over 100 countries from our 9 international websites and we have a growing family of over 5 million customers.

Our results show progress from last year where our mean hourly pay gap has narrowed. Improving our diversity remains a priority and we continue to focus on initiatives that make a meaningful difference to achieving that goal.

In the last year, we have promoted 478 retail colleagues, 62% of whom were female. In Head Office we promoted 50 colleagues, across different departments and 58% were female.

This year, we have created a remote working policy for our Customer Care team, giving our colleagues the opportunity to experience a remote first working option and enabling a more flexible working approach. Our Customer Care teams have the opportunity to choose shifts across a 24-hour period, increasing the ability to work flexibly.

In addition, this year we partnered with Career Ready to give opportunities to our teams to mentor young people to create a first work experience moment. We are delighted to be able to employ some of these students as a result of their work experience at Mountain Warehouse.

I am proud to lead the talented team at Mountain Warehouse. We gain strength from the diversity of our workforce and we strongly believe in equality for all and that includes equal pay for equal jobs and equal opportunities for all colleagues.

I can confirm that our gender pay gap statement is accurate and correct as at 4th April 2023.

Mark Neale, Founder


100% of Mountain Warehouse colleagues are paid equally for doing equivalent jobs.

Gender make up in our UK business

The proportion of female & male colleagues

Proportion of Women in Head Office roles 60% 57%
Proportion of Women in Retail roles 59% n/a

Gender Pay Gap

The median and mean average differences in ordinary pay for all female & male colleagues

Median hourly wage of women 1.2%
Mean hourly wage of women 12.3%

Gender splits by Pay Group Quartiles

The proportion of male and female colleagues according to quartile pay groupings are shown below.


     Males     Females

Upper Quartile 49.7% 50.3%
Upper Middle Quartile 36.7% 63.3%
Lower Middle Quartile 37.6% 62.4%
Lower Quartile 38.3% 61.7%


     Males     Females

Upper Quartile 60.6% 39.4%
Upper Middle Quartile 43.3% 56.7%
Lower Middle Quartile 38.5% 61.5%
Lower Quartile 31.4% 68.6%

Bonus Pay

The median and mean average differences between bonus pay for female and male colleagues.

Median bonus pay gap 43.8% 73.6%
Mean bonus pay gap 49.4% 50.4%

The proportion of male and female colleagues who received a bonus